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Return Policy

Last Updated: January 13, 2025

1. Return Period

We offer a 30-day return period for most items. The return window begins from the date you receive your order.

2. Return Eligibility

Eligible Items

  • Unused products in original condition
  • Items in original packaging
  • Products with all tags and labels attached
  • Defective or damaged items received

Ineligible Items

  • Used or worn items (unless defective)
  • Personalized or custom-made products
  • Intimate items for hygiene reasons
  • Digital products or downloaded software
  • Perishable goods

3. Return Process

1. Initiate Return

  • Log into your account
  • Select the order and items to return
  • Choose return reason
  • Print return label (if provided)

2. Package Items

  • Use original packaging when possible
  • Include all accessories and documentation
  • Secure packaging to prevent damage
  • Include return form

9. Contact Information

For return assistance:

Email: returns@transmall.app

Phone: (254) 729-631-002

Hours: Monday-Friday, 9am-5pm EAT